Buy&Ship Protection
Ship Globally with Confidence

Experience worry-free global shipping and shopping with comprehensive protection
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Parcel Forwarding
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Global Shopping
Buy&Ship Plus
Recommended
Upgraded protection service for your shipments —bringing you extra confidence in global shopping and shipping!
3%
of parcel's declared value
Loss coverage up to US$1,000
Damage protection: 30% of delivery fee
Basic
Every shipment includes basic protection at no extra cost
Free
Loss coverage up to US$100
Damage protection: 30% of delivery fee
Why Choose Buy&Ship Plus for Protection?
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Worldwide protection
Your items are protected throughout their entire journey, from the seller to doorstep
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Shop with complete confidence
Protected against loss or damage throughout the entire shipping journey
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Hassle-free claims
Simple, fast claims process with dedicated support for quick resolution of issues

Plan Comparison

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Each parcel, associated with a unique tracking number, is considered independently
Recommended

Buy&Ship Plus

3% of parcel value

Basic

Free

Lost

Partial loss of goods
-
-
Entire parcel lost
Up to US$1,000
Up to US$100
Submission deadline
Within 3 days of receiving the parcel
Within 3 days of receiving the parcel

Damage

Compensation per parcel
30% of the delivery fee
30% of the delivery fee
Claim submission deadline
Within 3 days of receiving the parcel
Within 3 days of receiving the parcel

Compensation payments

Shipping fee
Refunded in Buy&Ship credits
Refunded in Buy&Ship credits
Parcel value
Settled in USD based on the exchange rate
Settled in USD based on the exchange rate

#Protection coverage will take effect upon completion of your forwarding order *The information on this page is for reference only. Please refer to the Terms of Use for detailed content. In case of any dispute, Buy&Ship reserves the right of final decision

image upgrade Add protection during declaration
Add protection during declaration
Step 1
Simply select the Plus+ option on the shipment declaration page. Buy&Ship Plus covers all items in your parcel
Step 2
Continue to confirm your selection and agree to the terms. You can now ship with complete confidence! The fee will be charged when the parcel is ready to consolidate
image upgrade Add protection during consolidation
Add protection during consolidation
Step 1
During the consolidation process, you can view all your shipments, including those that weren't upgraded to the Plus+ plan during the declaration stage.
Step 2
Select the checkbox next to each shipment you want to add protection to. You can now protect items that weren't covered earlier!
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4 Simple Steps to File a Claim

1

Gather evidence

Take photos of your parcel and damaged items, or prepare the proof of purchase of the lost item
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2

File your case

Contact our support team through live chat within 3 days of receiving your package. Share your order details and all photo evidence
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3

Under review

Our dedicated team will carefully review your case and get back to you within 7 working days
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4

Get results

Once approved, we'll send your refund confirmation and instructions via email
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Excluded from Coverage

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Prohibited or special category items

  • close-iconItems not matching seller's description
  • close-iconFake or counterfeit goods
  • close-iconFragile, unprotected and easily damaged items
  • close-iconDangerous goods, parcels containing liquids or prohibited items
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Unforeseen circumstances

  • close-iconLoss or damage caused by natural disasters or extreme weather
  • close-iconTemporary import/export restrictions or sanctions in service regions
  • close-iconItems that have passed their shelf life, warranty period, or other time-sensitive conditions due to customs clearance or transit
  • close-iconItem that arrive damaged, deteriorated, or in poor condition, or with quantity discrepancies
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Others

  • close-iconProducts with undamaged original packaging
  • close-iconNon-standard packaging, e.g., non-carton boxes, unsealed items
  • close-iconIncorrect or inaccurate overseas shipping address
  • close-iconParcels lost due to the fault of the sender
  • close-iconShipment is not claimed within 30 days after it arrives at the warehouse
  • close-iconBlind boxes and randomly selected items
The above lists the most common exclusions. For more details, please refer to the Terms of Use

Frequently asked questions

Haven’t found what you’re looking for?

Buy&Ship Plus is an upgraded protection service for your parcels offered by Buy&Ship. It increases the coverage amount for parcels up to a maximum of US$1,000.

Ready to begin your overseas shopping journey?

Make global shopping simple with Buy&Ship