Weight based payment,

Save your money

Every package comes with free basic protection:

For Lost Packages:

• Free Protection: We cover up to US$100 of your item's value
• With Enhanced Plan: We cover up to US$1,000, GST is not included (costs 3% of item value)

For Damaged Packages:

• Free Protection: We refund 30% of your shipping fee as store credits
• With Enhanced Plan: Enhanced Parcel Insurance Plan is not eligible for damaged parcel

Note: Some items like fragile goods and liquids have limited protection. Feel free to contact our Customer Service for more guidance.

• Either side cannot exceed 60cm and the sum of all 3 sides cannot exceed 120 cm.
• Volumetric Weight cannot exceed 2 times of the actual weight.
  Volumetric Weight = [Length (cm) x Width (cm) x Height (cm)] ÷ 6,000 x 2.2046
• If deemed necessary, our warehouse will repack and replace packaging without prior notice.
• If the parcel exceeds any of the above limitations, additional charges may be required. The parcel may also be rejected by the overseas warehouse or the delivery fee may be calculated by Volumetric Weight.

• Every single shipment (per tracking number) must not exceed 40 lb.
• Every order with multiple shipments must not exceed 20 lb.
• If the single shipment weighs 20 lb or more, please do not consolidate it with other shipments.
• When merging packages, please pay attention to the following considerations:
  - The chargeable weight less than 1 lb will be rounded to the next whole pound for each order.
  - The minimum weight of a shipment is 0.2 lb, afterwards the unit of actual weight is 0.1 lb. When the actual weight is less than 0.1 pound, it will be rounded to the next 0.1 pound.

• We will split overweight / oversize orders. Splitting an order incurs a handling fee of £5 per split.
• If any of the split orders have a Volumetric Weight that still exceeds 2 times of the actual weight, an additional handling fee of £5 will be charged for further splitting or the delivery fee may be calculated by Volumetric Weight.
• If we cannot repack / split the orders, the delivery fee will be calculated by Volumetric Weight.
• You can consolidate a maximum of 10 shipments per order. The maximum consolidation weight is 20 lb.
• We will notify you by email if any additional handling is needed.

• In case of prohibited items, we have the right to terminate the shipping process of the shipment, consider discarding or taking any other actions on the items.
• Returning parcel (Only for prohibited articles that cannot be delivered to Hong Kong): £5 will be charged for every Tracking Number. Additional charges may apply for local delivery.

We provide free storage services:

• Sorting Centre: 30 days free storage.
• Overseas Warehouse: Storage not provided. Declaration must be made within 30 days; otherwise, the package will be treated as abandoned without further notice.

Extended storage service:

• £1 per day, up to a maximum of 15 days.
• Beyond 46 days: The package will be treated as abandoned without further notice.

Note: Actual arrangements are subject to the website announcements and the latest terms.